Job Description

Female Admin / Customer Support (Laflora.ae) Customer Support & Sales Responsibilities:

Consult clients

on flower selection, bouquet compositions, and gift recommendations.

Sell bouquets, related accessories, and gifts

while providing expert advice on floral arrangements.

Handle incoming inquiries

via WhatsApp, phone, email, and social media, ensuring prompt and professional responses.

Receive and process orders

efficiently, ensuring accurate details for fulfillment.

Coordinate with florists

regarding availability, execution, and any additional customer requests.

Manage post-sale service

, including follow-ups, feedback collection, and handling any issues professionally.

Order & Delivery Coordination:

Maintain real-time communication

with florists and couriers to ensure smooth execution and timely deliveries.

Coordinate delivery details

with couriers, ensuring all logistics are managed efficiently.

Update customers

on order status, tracking, and any potential delays.

Handle refunds, returns, or modifications

as per company policies.

Administrative & Sales Reporting:

Maintain and update order records, invoices, and customer databases.

Generate daily and weekly sales reports

for management review.

Monitor stock levels

and inform the team about low or out-of-stock items.

Assist with bookkeeping tasks

related to order transactions and supplier invoices.

E-commerce & Social Media Support:

Manage product listings

on Shopify, ensuring accurate descriptions, pricing, and availability.

Respond to customer inquiries

and comments on social media platforms (Instagram, Facebook, etc.).

Coordinate with the marketing team

for promotions, special offers, and campaigns.

Full Client Management:

End-to-end customer journey management

, from consultation to selection, order fulfillment, and post-sale service.

Resolve customer concerns

while maintaining a high level of satisfaction.

Ensure a seamless shopping experience

, whether online, over the phone, or via WhatsApp.
Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED4,500.00 per month

Application Question(s):

Please note: This opening is only for "FEMALE" applicant with relevant experience
Experience:

Admin In A Flower Shop: 2 years (Required) * Customer Support In A Flower Shop: 2 years (Required)