Go Bright Fix Cleaning Company is seeking a proactive and dynamic
Customer Support & Business Development Executive
to join our team. The ideal candidate will be responsible for managing customer relations, recruiting and overseeing teams, handling existing clients, and driving new business opportunities. This role requires strong communication skills, a customer-centric approach, and a knack for sales and business growth.
Key Responsibilities:
Assist in
hiring and managing
cleaning teams to ensure smooth daily operations.
Act as the
primary point of contact
for existing clients, addressing inquiries and ensuring customer satisfaction.
Generate
new leads
and explore business development opportunities to expand the company's client base.
Maintain a high level of
customer support
, promptly resolving issues and ensuring a seamless service experience.
Develop and implement
strategies for customer retention
and engagement.
Handle
contract negotiations, pricing discussions, and service agreements
with clients.
Coordinate with the operations team to ensure efficient service delivery.
Monitor industry trends and competitor activities to refine business strategies.
Maintain and update CRM records for customer interactions and sales prospects.
Requirements:
Proven experience
in customer service, sales, or business development, preferably in the cleaning or service industry.
Strong
communication and negotiation skills
.
Ability to
multitask and manage teams
efficiently.
Excellent
problem-solving and decision-making
abilities.
Self-motivated with a results-driven mindset.
Proficiency in
CRM tools and Microsoft Office
.
Bachelor's degree in Business, Marketing, or a related field (preferred but not mandatory).
What We Offer:
Competitive salary with performance-based incentives.
Opportunities for professional growth and career advancement.
A dynamic and supportive work environment.
Flexible working arrangements.
If you are passionate about customer service, business growth, and team management, we'd love to hear from you! Apply now and be a part of our growing team at Go Bright Fix Cleaning Company.