Job Description

Handle a high volume of incoming calls and make outbound calls to customers, ensuring their inquiries and requests are addressed promptly and effectively. Assist in processing and dropping customer orders, reviewing pending orders, and ensuring timely delivery and accuracy in all transactions. Respond to customer and client queries in a timely, accurate, and professional manner across various communication channels (phone, email, chat). Proactively identify customer needs and provide assistance to help them use specific features of our products or services effectively. Provide troubleshooting support for issues related to customer orders, account statuses, and any other relevant problems, ensuring resolution and satisfaction. Provide data, insights, and guides to assist the sales team with their efforts to engage and convert potential customers. Manage and maintain sales tracking tools, keeping records of important customer interactions, sales trends, and other relevant data. Report on trends and insights to the sales team and management. Work closely with account managers to develop and implement specific sales strategies tailored to customer needs and ensure high-quality service delivery. Regularly review pending orders and customer requests, ensuring that all processes are in place to deliver excellent customer service and a seamless experience. Attend to and qualify inbound marketing leads, providing detailed information about products/services and assisting in converting these leads into potential sales. Gather customer feedback and suggest improvements to enhance product/service offerings and customer experience. Perform additional tasks assigned by the reporting manager. Should be an Arabic Speaker
Job Types: Full-time, Permanent

Pay: From AED3,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Support: 2 years (Required)
Language:

Arabic (Required)
Location:

* Dubai (Required)