Customer Success Manager Erkida
Dubai, United Arab Emirates
Job Description
- Build and maintain strong relationships with customers to ensure their success and satisfaction - Onboard new clients, guiding them through the implementation process and providing training - Monitor customer usage and engagement with the product to identify opportunities for improvement - Act as a liaison between customers and internal teams to address concerns and resolve issues - Conduct regular check-ins with clients to gather feedback and assess their needs - Develop and execute customer retention strategies to minimize churn - Analyze customer data to identify trends and recommend solutions for better outcomes - Collaborate with sales and marketing teams to ensure alignment in customer communicationsJob Requirements - Bachelors degree in business, communications, or a related field - Proven experience in customer success, account management, or a similar role - Strong interpersonal and relationship-building skills - Excellent problem-solving abilities and a customer-focused mindset - Proficient in CRM software and data analysis tools - Strong communication skills, both verbal and written - Ability to work independently and manage multiple accounts effectivelyJob Category: OperationsJob Type: Full TimeJob Location: Dubai
This job has been sourced from an external job board.
More jobs on https://www.qureos.com/
This job has been sourced from an external job board.
More jobs on https://www.qureos.com/
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Job Detail
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Job IdJD1751854
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned