Job Description

Customer Success Manager

Do you dream of an exciting customer relationship management role where your work will have a real impact on young people's futures? We are seeking a world class Customer Success Manager who will ensure an exceptional post-sales experience for our new students, drive retention and maximize new opportunities via referrals from students and alumni.

If you are an ambitious and results-driven professional who wants the opportunity to combine customer success and sales in a dynamic and international environment, this role is made for you.

Who we are:

EF Academy International Boarding Schools opens a world of opportunities for high school students by providing them with a transformational international education, thorough preparation for university and a future that knows no borders.

Learn more about EF Academy here:

When you join EF Academy you will: Join an international, dynamic and innovative work environment Be part of our culture of entrepreneurship and empowerment Travel to our amazing campuses and collaborate with colleagues from 17 local offices Have the opportunity for an international career progression shaped according to your aspirations and strengths Get new-hire training and continuous professional development opportunities for growth Attractive performance-based bonuses in addition to your fixed salary Be part of the Top Sellers Summit in Switzerland (if qualified) Visit an office of choice in your region or around the world for Top Sellers (if qualified) Participate in Kick Off Meetings around the world (rotating location such as California 2019, New York 2023) And many more!

What will I get to do in this role? Work in close collaboration with new customers and families post-sales, offering tactical guidance and support for students to embark on an education with EF Academy Build and maintain strong, lasting relationships with current students and families, proactively communicating with them and responding to customer requests and complaints in order to ensure continuous retention Generate referrals from key stakeholders such as students' families and alumni Work in close collaboration with international stakeholders across EF offices and schools in order to deliver a quality experience for customers

What are the role requirements? Bachelor or postgraduate degree Full fluency in Arabic and high proficiency in English (C1 Required) Excellent, proactive communication skills, with a particular focus on empathy Problem-solving orientation Service- and sales-oriented, with experience selling academic / international education programs or high-end products Experience of studying, living, and/or working abroad Dedicated to go the extra mile IB Diploma or boarding school background is a plus

About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs--focused on language, travel, cultural exchange, and academics--turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about--we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at