PRIMARY PURPOSE We are seeking a dynamic and proactive Customer Success Manager to join our team. The Customer Success Manager will play a pivotal role in managing relationships with clients who have invested with our company, ensuring exceptional after-sales service. They will be responsible for maintaining regular contact with clients via calls, emails, and SMS, providing updates on projects, addressing inquiries, and exploring opportunities for additional property investments. RESPONSIBILITIES Manage a portfolio of clients who have purchased residential units from our company. Conduct regular calls and communications with clients post-sale, to ensure their satisfaction and address any concerns or inquiries they may have. Identify opportunities for upselling or cross-selling additional properties to existing clients. Utilize a sales-driven approach to encourage clients to consider further property investments or upgrades. Draft professional emails and SMS messages to keep clients informed about project updates, upcoming events, and potential investment opportunities. Document all client interactions and maintain accurate records in the CRM system. Analyze client feedback regarding their experience to identify areas for improvement and optimize client satisfaction and retention. Regularly update clients on market trends, property values, and relevant industry insights to help them make informed decisions. Prepare regular reports summarizing key metrics such as client satisfaction levels, engagement rates, and sales opportunities. Update the CRM system in real-time with detailed notes from client interactions, including discussions, outcomes, and action items. Takes Health, Safety & Environment (HSE) lead in ensuring safe systems of work and safe conditions are in place within area of responsibility. QUALIFICATIONS & EXPIERENCE Educational Requirements / Qualifications: Bachelors degree in Business Administration, Hospitality Management, Marketing, Public Relations, or related field preferred. Experience: 3-5 years of experience required in any related industry. Previous experience in hospitality, client-facing roles or public relations, with a demonstrated ability to effectively engage and interact with clients. Skills and Competencies: Sales-driven mentality with a passion for exceeding targets and driving revenue growth. Ability to prioritize tasks and manage multiple responsibilities simultaneously. Highly professional communication skills, both verbal and written, with the ability to articulate ideas clearly and persuasively. Exceptional interpersonal skills, time management and organizational skills. Communication skills, including oral communication, report writing, and presentation skills. Job Type: Full-time Application Question(s):

• What is your Expected Salary?
• What is your Notice Period?