Join the dynamic team at JM Foods as our new Customer Success Manager, where you will play a pivotal role in enhancing our brand\'s relationship with its valued clients. Situated at the heart of our operations, this role is designed to bridge the gap between our products and the satisfaction of our customers, ensuring a seamless and enriching experience for them. In this role, you will collaborate closely with our Sales, Marketing, Operations, and Finance teams to develop strategies that not only retain but also expand our customer base. You\'ll have ample opportunities for professional growth, working in an environment that values innovation and personal development. As a Customer Success Manager, your main responsibilities will include overseeing customer accounts, identifying client needs, and ensuring they are met with unparalleled service. What makes this role unique is the chance to directly influence customer loyalty and satisfaction, shaping the future of JM Foods through strategic engagements and feedback implementation. We are looking for someone passionate about delivering exceptional customer experiences and eager to grow within a forward-thinking company. If you are ready to make a significant impact and advance your career in a collaborative, inclusive setting, we would love to hear from you. This role requires domain expertise, meaning only professionals working in the dynamic local HORECA market with demonstrable experience will be considered. ----------- Skills Required : Relationship Management - Retention Strategies - Conflict Resolution - Data Analysis - CRM Software Proficiency - Empathy - Communication Skills - Strategic Planning - Team Leadership - Product Knowledge Job Types: Full-time, Permanent Application Question(s):

• Do you have a notice period to serve?
• Please share details of your last drawn salary and/or expectations.
• Please share a link to your LinkedIn profile.
• Do you have a valid UAE Visa? If yes, please confirm validity.
• Do you have current HORECA sales/support experience in UAE?

License/Certification:

• UAE Driving Licence (Preferred)