Job Description

Customer Success Executive

Location: Dubai, UAE

Job Type: Full-Time, Permanent

Must have previous sales experience.

Discovery to Live is working with a leading provider of innovative IT solutions, committed to delivering exceptional services to their clients. Their dynamic team thrives on creativity, collaboration, and cutting-edge technology. We are seeking a motivated and enthusiastic Customer Success Executive to join our client to gain valuable hands-on experience in the field of IT sales.

Position Overview: As a Customer Success Executive, you will work closely with the sales team to support various sales activities, build customer relationships, and contribute to the achievement of sales targets. This role is designed to provide you with practical experience in sales techniques, customer engagement, and the IT industry.

Key Responsibilities:

• Assist the sales team in identifying and qualifying potential leads through research and outreach.
• Support the development and execution of sales strategies and campaigns.
• Participate in customer meetings, presentations, and product demonstrations.
• Maintain and update customer databases with accurate and current information.
• Conduct market research to identify trends and opportunities in the IT industry.
• Provide exceptional customer service and respond to inquiries in a timely manner.
• Assist with administrative tasks related to sales activities and reporting.

About You:

• Must have previous experience in sales and/or customer service.
• Comfortable making and taking a high number of calls daily.
• Strong interest in IT sales and technology solutions.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong organisational skills and attention to detail.
• Positive attitude, eagerness to learn, and willingness to take on new challenges.
• Familiarity with CRM software and sales tools.
• Basic understanding of IT products and services.

What We Offer:

• Hands-on experience in a fast-paced, professional sales environment.
• Mentorship and guidance from experienced sales professionals.
• Opportunity to develop valuable skills and enhance your resume.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available immediately? If not, what is your notice period?
• What is your salary expectation (Dirhams per month)?

Experience:

• IT: 1 year (Required)
• Sales: 2 years (Required)