Job Description

Job Title: Sales/Customer Service Representative

Company: Italian Shoe Factory

Location: Alserkal Avenue, Al Quoz 1, Dubai, UAE

Job Type: Full-time

Italian Shoe Factory is an innovative and thriving company with 25+ years of experience in providing exceptional products and services to our customers. We are currently seeking a highly motivated, energetic, and dynamic individual to join our team in Dubai as a Sales/Customer Service Representative. The ideal candidate should be skilled in online chat support, in-person sales, upselling, e-commerce management, POS, retail merchandising, inventory management & financial analysis. He/She will work with our repair department to ensure quality assurance from artisans before delivery of products. Familiarity with tools like QuickBooks, Shopify, Klaviyo, and Canva/Photoshop is a plus. A strong customer service background is a must.

Responsibilities:

• Provide exceptional online chat support, addressing customer inquiries and concerns in a timely and professional manner.
• Utilize effective selling techniques to drive in-person sales, presenting products in an engaging and informative way.
• Identify and capitalize on upselling opportunities, ensuring customer satisfaction and maximizing revenue.
• Maintain an organized and clean work environment, following company policies and procedures.
• Collaborate with team members to achieve sales goals and maintain a positive work environment.
• Stay updated on product knowledge, trends, and promotions to better serve customers.
• Address and resolve customer complaints, providing appropriate solutions and alternatives.
• Manage e-commerce platforms, such as Shopify, ensuring seamless customer experience and efficient order processing.
• Oversee the POS system, ensuring accurate and efficient transactions.
• Assist in merchandising efforts, creating visually appealing and effective displays.
• Contribute to SEO and content writing efforts to boost online presence and brand visibility.
• Manage and maintain inventory levels, ensuring adequate stock and timely replenishment.
• Perform financial analysis and accounting tasks, including tracking sales performance and preparing reports using QuickBooks.
• Execute email marketing campaigns and implement business automation strategies to improve efficiency.
• Utilize Canva/Photoshop to create visually appealing marketing materials and online content.
• Perform additional duties as assigned by management.

Requirements:

• Proven experience in sales and customer service, preferably in the retail or service industry.
• Strong communication and interpersonal skills, with a focus on building relationships with customers.
• Proficient in online chat support and handling customer inquiries.
• Ability to upsell and promote products effectively.
• Detail-oriented and highly organized, with strong multitasking and time management skills.
• Team player with a positive attitude and willingness to learn and grow.
• Proficient in e-commerce management, POS, merchandising, SEO, content writing, inventory management, financial analysis, accounting, QuickBooks, Shopify, email marketing, business automation, and Canva/Photoshop.
• Fluent in English, both written and spoken.

To apply, please submit your resume, a brief cover letter, and any relevant supporting materials to jobs@italianshoefactory.com. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

Job Type: Full-time

Pay: AED2,000.00 - AED3,500.00 per month

Education:

• Bachelor's (Required)

Experience:

• customer service: 4 years (Required)
• Sales: 3 years (Required)
• Ecommerce Marketing: 2 years (Preferred)
• Quickbooks: 2 years (Preferred)

Application Deadline: 20/11/2024