Customer Services Officer / Insurance Coordinator

Dubai, United Arab Emirates

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Job Description

About Fakeeh University HospitalFakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care - drawn from the renowned Fakeeh Care group based in Saudi Arabia.
Fakeeh University Hospital is made up of like-minded healthcare providers, working towards a common goal, which is, delivering quality healthcare to people all around the world. Our passionate staff members have years of experience within and outside the country.
Fakeeh University Hospital is a digital hospital, having fully integrated electronic medical records, supporting improvements to the quality and efficiency of healthcare services for patients and the community at large. Additionally, we operate an efficient emergency departmentJob Profile:

Provides the support necessary to ensure the registration process, the pre-admission and admission process exceeds both internal and external customer needs and expectations. Ensure patients are registered in a timely manner in Clinics. Coordinates booking of appointments to optimize clinic function.
Provides the support necessary to ensure the pre-admission and admission process exceeds both internal and external customer needs and expectations.
Creates a positive patient experience at our facility. Exhibits a proactive approach toward ensuring excellent patient care.

Job Responsibilities:Organization & Technical SkillsAttitude and WillingnessCustomer Service and CommunicationQuality & AccuracyResponsibility to ManagementEducation:

Bachelor\'s
Diploma in Accounting or Equivalent

Experience:

At least 2-3 years\' experience in admission/discharge office.
Knowledge in ICD-10 and CPT coding.

Skills:

Ability to be flexible and adaptable in a variety of situations.
Ability to prioritize and multi-task in a fast-paced deadline sensitive environment.
Confidentiality and the ability to handle sensitive information is essential
Remain calm under trying circumstances and work with frequent interruptions.
Strong communication, interpersonal and organizational skills, including the ability to develop and articulate key presentations to a broad range of individuals
Strong attention to detail

Competencies: