Customer Servicer Executive Emirati Female

Dubai, United Arab Emirates

Job Description

Date Posted: 22-11-24Position: Customer servicer executive - Emirati femaleJob location: Dubai - UAECandidate Must be in UAE*high school / diploma holders / degree holder / freshers can APPLYKey Responsibilities & Accountabilities:
  • Customer Inquiries: Respond to customer inquiries and provide timely, accurate information on products, orders, and services.
  • Order Management: Process and manage customer orders, ensuring accurate entry and timely fulfillment.
  • Product Recommendations: Offer expert product recommendations and assist customers in selecting the right products based on their needs.
  • Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provide updates on order status.
  • Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuring customer satisfaction at all times.
  • Relationship Building: Build and maintain strong relationships with customers to drive loyalty and repeat business.
  • Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
  • Record Maintenance: Maintain accurate records of customer orders, communications, and feedback in the system for future reference.
  • Customer Account Management: Update and manage customer account information, ensuring data accuracy.
  • Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.
Requirements:
  • Experience: Previous experience in customer service, sales, or a related role. Experience in the food industry is a plus.
  • Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage and assist customers.
  • Problem-Solving: Strong problem-solving abilities and a customer-first attitude.
  • Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
  • Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with CRM or order management software.
  • Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment.

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Job Detail

  • Job Id
    JD1767187
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned