Job Description

As a Customer Service Trainer, you will be responsible for designing, delivering, and evaluating training programs aimed at enhancing the customer service skills of employees. Your role involves creating engaging content that covers various aspects of customer service, including communication, problem-solving, and product knowledge. You will work closely with management and team leaders to ensure that training programs meet organizational standards and improve overall customer satisfaction.

Job Responsibilities:

• Design and develop training materials, including manuals, e-learning modules, and interactive activities.
• Create training programs that address customer service skills, company policies, and product knowledge.
• Collaborate with managers and employees to identify training needs and tailor programs accordingly.
• Conduct training sessions, workshops, and webinars for new hires and existing staff.
• Utilize various teaching methods, including role-playing, simulations, and case studies, to enhance learning.
• Provide hands-on training and support to help employees apply customer service principles in real scenarios.
• Develop assessment tools to evaluate the effectiveness of training programs and the progress of participants.
• Analyze feedback from trainees and supervisors to assess training impact and identify areas for improvement.
• Adjust training content and delivery methods based on evaluation results and evolving company needs.
• Offer ongoing support and coaching to employees, addressing any questions or challenges they may face.
• Maintain accurate records of training sessions, participant progress, and feedback.
• Update training materials to reflect changes in company policies, procedures, or industry standards.
• Work with department heads and team leaders to align training objectives with business goals.
• Communicate effectively with trainees, providing clear instructions and constructive feedback.
• Foster a positive and engaging learning environment that motivates employees to excel in customer service.

Job Qualifications:

• Bachelor's degree in Business Administration, Education, or a related field. Certifications in training or customer service are a plus.
• TOT Certificate is a must.
• Proven experience as a customer service trainer or in a similar role, with a strong understanding of customer service principles and practices.
• Excellent verbal and written communication skills.
• Proficiency in using training tools and technologies (e.g., Learning Management Systems, presentation software).
• Ability to deliver training in a clear, engaging, and effective manner.
• Strong interpersonal skills and the ability to build rapport with trainees.
• Organizational skills and attention to detail.
• Experience in a customer service role or management position.
• Familiarity with customer service metrics and performance evaluation.
• Advanced certifications or degrees related to training or customer service.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: AED5,000.00 - AED7,000.00 per month

Application Question(s):

• What is your age?
• What is your nationality?
• What is your expected salary?
• Do you have a previous experience in same role?
• Do you have TOT Certificate or similar?