Job Description

About Us - 1BoxOffice

1BoxOffice.com is an online ticket marketplace specialising in sold-out sporting events. We provide access to tickets for the biggest football clubs in Europe and major global sporting tournaments, including the FIFA World Cup, UEFA Champions League, and Premier League.

Position Overview

We are looking for a

detail-oriented Customer Service Administrator

to support our sales team and enhance customer satisfaction. The ideal candidate will play a vital role in ensuring smooth operations by coordinating sales activities, updating the online platform, maintaining accurate records, and fostering positive customer relationships. This individual will also be responsible for administrative duties, ensuring high-quality customer interactions, and contributing to the achievement of sales targets.

Key Responsibilities

Sales Support:

Assist the sales team in improving productivity by collecting important customer information and ensuring Sales Representatives have current, high-quality support materials. Coordinate with customers to handle urgent calls, emails, and inquiries, and inform them of potential delays or delivery schedules. Handle orders via WhatsApp, email, social media or online platforms, ensuring they contain accurate prices, discounts, and product details. Input and process customer orders accurately and efficiently, ensuring timely delivery and satisfaction. Support with E-mail marketing and social media accounts.

Collaboration & Coordination:

Liaise with other departments to ensure smooth handling of sales, marketing events, and deliveries. Organise and maintain filing systems for sales records and financial reports to assist the finance team. Plan and coordinate marketing events and promotional activities.

Customer Service & After-Sales Support:

Respond to customer complaints and provide timely after-sales support when required. Work towards increasing customer satisfaction and promoting positive customer experiences. Make the company's services attractive to potential customers by understanding and addressing their needs effectively.

Administrative Duties:

Manage data in spreadsheets and reports. Updating the companies online platform with products. Ensure compliance with relevant laws, regulations, and company policies. Maintain a positive work environment and motivate staff through collaboration and teamwork.

Requirements & Skills

Experience:

At least

3+ years of experience

in sales, customer service, or a similar role, ideally within travel or event management industries. Previous experience in an administrative role is required.

Interpersonal & Communication Skills:

Strong interpersonal and communication skills with the ability to engage effectively with management, staff, and customers. Ability to manage complaints professionally and provide solutions quickly.

Organizational & Administrative Skills:

Excellent administrative, problem-solving, and organizational skills. Experience in maintaining records, preparing reports, and using filing systems efficiently.

Industry Knowledge:

Knowledge of trends and regulations within the travel or event industry is preferred.

Work Environment & Flexibility:

Ability to work in a fast-paced environment, multitask, and meet deadlines. Willing to work collaboratively in a team-oriented environment.

Technology & Customer Focus:

Strong computer literacy and familiarity with CRM systems or order management tools. Experience in clienteling (building long-term customer relationships) is a plus.

Why Join Us?

At 1BoxOffice, we pride ourselves on providing excellent customer service to sports fans worldwide. As an Customer Service Administrator, you will be integral to our operations, ensuring the smooth coordination of sales and enhancing the overall customer experience. This role offers an exciting opportunity to work with major events and sporting tournaments in an innovative, fast-paced environment.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Application Question(s):

Are you familiar with Mailchimp or Klaviyo email marketing? If so what level of experience do you have? What is your understanding of the European football? How familiar are you with events like the UEFA Champions League, Premier League, or FIFA World Cup? Or do you know about any other sporting events and tournaments?
Education:

Bachelor's (Preferred)
Experience:

Administrator: 3 years (Required) Online Customer Service: 3 years (Required)
Language:

Tagalog (Preferred)
Location:

Dubai (Required)
Expected Start Date: 03/03/2025