Are you looking for an exciting, challenging and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills and extensive knowledge of SAP?

Then you could be the perfect candidate to complement our experienced and close-knit team of Customer Service Specialists supporting Danfoss Middle East & North Africa team from our office in Dubai.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

• Serving as the primary point of contact for our North Africa customer network,
• Verifying incoming orders, pricing and terms of delivery as well as availability of products,
• Partnering and coordinating with the Danfoss international manufacturing sites to ensure timely
• Confirming orders with customers, answer incoming queries and respond to customer needs,
• Providing internal stakeholders with the highest level of support in all aspects of order processing and product delivery,
• Building and maintaining a strong internal network to provide best customer support.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• Bachelor\'s or Master\'s degree in Business Administration, or equivalent,
• Broad knowledge of MS office inclusive of Outlook and Excel,
• Preferably good SAP/R3 skills including EDI as well as Salesforce,
• Excellent written and verbal communication skills in English and French, and preferably in Arabic,
• Experience in a similar customer service role in industry, distribution, logistics or equivalent sector is desirable,
• Extensive knowledge in Logistics documentation requirement in MENA region, specifically in North Africa,
• Experience in preparing and managing Letters of Credit, documents thru bank, and cash against document requirements with customers,
• Conscientious and diligent approach with a strong sense of customer empathy,
• Strong team ethic combined with initiative and self-awareness,
• Service oriented attitude and excellent communication skills,
• Adaptable, organized and able to thrive under pressure when required,
• Positive approach to diversity and cross-cultural communications.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss - Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder\'s mindset \xe2\x80\x9caction speaks louder than words\xe2\x80\x9d, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss