Job Description

Responsibilities

• Understanding the client's needs and requirements.
• Knowledge in drawings, design and construction projects
• Asking personal details from the clients.
• Identifying client's concerns and queries.
• Explaining products and services offered by the company.
• Taking orders from the clients.
• Processing bills and payments.
• Resolving any complaints and issues.
• Answering all the questions faced by the clients via phone or email.
• Offering excellent customer service and ensuring customer satisfaction.
• Maintaining a detailed record of the client's complaints.
• Assisting in hiring and training new employees.
• Performing some managerial tasks as and when required.
• Maintaining a healthy relationship with the clients.
• Maintaining customer database for future reference.
• Providing effective assistance during high-volume calls.
• Adhering to all the rules and regulations of the company.
• Staying up to date with the latest trends in the customer service industry.

Requirements

• Proven work experience as a Customer Service in Engineering Consultant, a similar position in a Customer Service department.
• Excellent verbal and written communication skills.
• Good data entry skills.
• Exceptional decision-making abilities.
• Ability to meet deadlines.
• Proficiency in Microsoft Office Tools.
• Excellent ability to manage multiple tasks simultaneously.
• Good interpersonal and time management skills.
• Ability to handle different personalities.
• Outstanding organizational skills.
• Ability to deliver excellent customer service.
• Good problem-solving abilities.
• Working in a team environment or independently.
• Hardworking and passionate individual.
• Knowledge in Arabic and English

Job Type: Full-time

Application Question(s):

• Knowledge in drawing, design and construct projects

Experience:

• customer service: 2 years (Preferred)