Job Description

CUSTOMER SERVICE REPRESENTATIVES (CSRs)

Now it's your time to join our family Al Jazirah Aviation Club and the first Light Sport Aviation Club in the UAE to be approved by the General Civil Aviation Authority (GCAA). Sharing to the world great flying experience and requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Duties and Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

Booking introductory flight

Resolve customer complaints and issues effectively

Provide accurate and up-to-date information about products and services

Collect and record customer feedback

Document all customer interactions

Identify and escalate complex issues to supervisors

Stay up-to-date on company policies and procedures

Contribute to a positive and supportive team environment

Qualifications:

Minimum Qualifications:

High school diploma or equivalent

Minimum Experience:

1-2 years of relevant experience in Customer Service

Requirement:

Excellent communication skill in Arabic & English

Female candidate can apply

Well working knowledge in excel and spreadsheet

Interpersonal skills Strong problem-solving and decision-making abilities Ability to work independently

As part of a team Proficiency in Microsoft Office Suite Experience in customer service preferred Experience using social media platforms

Job Types: Full-time, Contract
Contract length: 24 months

Pay: Up to AED3,000.00 per month