Customer Service Representative

United Arab Emirates, United Arab Emirates

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Job Description

:Role: Customer Service Representative
Location: Dalma Mall Branch, Abu DhabiRole Purpose:To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting ADIB\'s professional image in all interpersonal dealings.Key Accountabilities of the roleThese are the main responsibilities of this role:RESPONSIBILITIES:Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs.Customer Guidance & Managing Floor: * Direct clients to alternative channels (Digital Channels).

Ensure client have all needed docs before wasting time in waiting and taking queue.
Handle the customers in a pleasant manner and escort them to the concerned staff.
Problems evaluation.
Customer anger management.

Branch Assistance and Support: * Ambassador to handle the QMS Tokens

Provide assistance to Help Desk counters.
Manage the Queue at teller counters and waiting time at customer service areas.

ADIB Branches Look and Feel: ensure the branch follow the guideline book of look and feel.Perform any other responsibilities entrusted by branch management from time to time.Specialist Skills / Technical Knowledge Required for this role:

Broad knowledge of ADIB\'s Retail Banking financial products & services
Fair knowledge of ADIB\'s Operational Policies & Procedures
Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
Good Knowledge of UAE banking practices, regulations & risks
Fair knowledge of service standards
Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
Knowledge of Cross Sales
Computer skills
This position is for UAE Nationals only

ADIB

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