We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and were proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We are recruiting for a Customer Service Representative who will act as the principle point of contact for our customers throughout the rental process after the order is placed. Advocating for the customer at key touchpoints, this role collaborates with Sales and Operations to ensure a great customer experience.Why Join Aggreko?Position will be based in Sharjah, UAECompetitive compensation packageIndustry-leading benefit plans including medical insuranceContinuous training and development with career growth opportunitiesSafety-focused cultureWhat youll do:Principal point of contact, responsible for managing the customer relationship throughout the life of the hire, proactively setting expectations and communicating changes / delays at key touchpoints including order acknowledgement, delivery, installation, and provision of ongoing services throughout the hire, off hire, collection and invoicing.You will provide the conduit between understanding and articulating the customer requirements and the delivery of goods and services through the Aggreko Operational teams. You will use and need a good understanding of the various Aggreko technologies as well as a thorough understanding of the day-to-day operations of Aggreko both internally and at customer sites.Make ad-hoc decisions in the best interests of the customer. Well defined levels of autonomy will provide the framework to work within allowing for excellent customer experience.Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.Where necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirementsTake ownership for all reactive customer queries, breakdown or complaints, liaising with the appropriate teams to ensure these are resolved promptly to the customers satisfaction.Assumes responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional services. Has responsibility and ownership for all relevant customer queries.Maintains high levels of customer satisfaction and positively impacts the customer feedbackAnswers inbound telephone calls, emails, and other channels and deals with them promptly and efficiently against agreed touchpoint standardsDeliver an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes.Youll have the following skills and experience:Minimum of 2 years of relevant Customer Service experience in a business-to-business environment, preferably within a rental environmentPC literacy in a Microsoft environment and ERP systemProven customer focus with a strong sense of urgency for creative solutionsAcute attention to detailExcellent interpersonal skills with the ability to communicate across all levels of the organization, including well developed written, oral, facilitation, and presentation skillsCollaborative style with decisive, results-oriented approachAbility to direct and self-manageWillingness to learn all aspects of businessFind out more and apply now.Bring your energy. Grow your career.#LI-DB1Equity, diversity and inclusion at AggrekoWe welcome people from different backgrounds and cultures, and respect peoples unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.