Customer Service Representative
Sharjah, United Arab Emirates
Job Description
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- Customer Representatives are to interact directly with customers via: e-mail, phone & social media. All queries to be responded to efficiently and informatively, with polite language in English or Arabic.
- Reviewing all posts and comments shared by customers on (Instagram, Facebook) social media, liking posts and providing positive compliments to customers, or answering any questions.
- Handling all offline sales in Middle East & Internationally. Continuing correspondences for any purchases that are made via phone, email and social media. Giving correct pricing and product information to customers.
- Allocating GWP on orders, as well as received and sharing invoices and payment links.
- Any enquires that cannot be answered, can be passed onto the respective person in another department (i.e. distributor inquires).
- Instagram to be handled on IPAD - During working days Customer Representative is responsible to take care of all enquires and reply to customers, during weekends PR executive will take charge.
- Arabic Translation work to be divided between PR executive and Customer Representative.
- Checks Arabic texts of NPD Artworks
- Agreements / Legal documents
- Handles translation (English - Arabic) for Operations department.
- Translations into Arabic for social media and marketing needs.
- Other tasks as assigned by the management.
Industry:- Perfumes, Cosmetics Job Types: Full-time, Permanent Pay: AED3,500.00 - AED4,000.00 per month Experience:
- Customer Service / Translation: 4 years (Required)
- English and Arabic writing and speaking: 4 years (Required)
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Job Detail
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Job IdJD1681888
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSharjah, United Arab Emirates
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EducationNot mentioned