Job Description

The Customer Service Representative is responsible for providing exceptional service to patients and visitors, ensuring their needs are met promptly and efficiently. This role involves handling inquiries, scheduling appointments, managing patient records, and ensuring a positive experience at the clinic.

Key Responsibilities:

• Patient Interaction:
• Greet patients and visitors warmly and assist with check-in and check-out processes.
• Answer phone calls, emails, and other communications promptly and professionally.
• Appointment Scheduling:
• Schedule, reschedule, and cancel patient appointments as needed.
• Coordinate with clinical staff to ensure efficient use of appointment slots and minimize wait times.
• Inquiry Handling:
• Provide accurate information about clinic services, procedures, and policies.
• Address patient questions and concerns with empathy and professionalism.
• Record Management:
• Update and maintain patient records accurately in the clinic's database.
• Ensure all patient information is handled confidentially and in compliance with privacy regulations.
• Billing and Payments:
• Process patient payments, issue receipts, and manage billing inquiries.
• Assist patients with insurance claims and paperwork.
• Feedback Collection:
• Collect and document patient feedback and complaints.
• Report feedback to management and assist in implementing improvements.
• Support Clinical Staff:
• Assist clinical staff with administrative tasks as needed.
• Ensure the waiting area and front desk are clean and organized.
• Emergency Handling:
• Respond to emergency situations calmly and efficiently.
• Follow clinic protocols for handling urgent and emergency cases.

Job Type: Full-time