Job Description

PREFERRABLY: FEMALE ARABIC SPEAKER

Job Summary:

The Customer Care Representative for Facilities Management is the primary contact for clients and tenants regarding various service inquiries and concerns. This role involves responding to tenant requests, coordinating Facilities Management, leasing, property management and sales personnel, and ensuring timely issue resolution. Key responsibilities include documenting interactions, following up tenant satisfaction, and collaborating with various departments to enhance service delivery.

Roles:

1. Customer Care Support:

Serve as the first point of contact for facilities & property management inquiries and complaints. Respond promptly to customer calls, emails, and chats regarding service requests.3. Create work orders for all complaints received.
2. Issue Resolution:

Assess tenant needs related to facilities & property services (e.g., maintenance, cleaning, security). Coordinate with Facilities Management & property team to efficiently resolve tenant concerns.
3. Coordination with Maintenance Team:

Schedule and dispatch Facilities Management personnel for repairs and inspections. Follow up on service requests to ensure timely completion and satisfaction.

4. Documentation and Reporting:

Maintain accurate records of tenant interactions and service requests in management systems. Prepare reports on service performance and customer feedback for improvement.

5. Follow-Up:

Conduct follow-ups to ensure timely resolution of tenant issues. Reach out post-service completion to gather feedback and ensure satisfaction.
Job Type: Full-time

Pay: AED3,800.00 - AED4,000.00 per month