:1. Manage warranty claims: Oversee all local, regional & international claim processing from submission to resolution, ensuring timely responses.2. Maintain a system to track all claims and replacements for all Leclerc + Things for Kiddz claims together with the help of internal CRM xe2x80x93 FreshDesk !3. Handle customer inquiries: Respond to customer queries (End consumer or retail queries coming from each key account) swiftly, providing solutions to resolve issues. Maintain a customer feedback log for service improvement.4. Coordinate & Implement all Repair process: Liaise with repair centers for efficient maintenance services. Ensure all repairs meet quality standards.5. Maintain service records: Record service activities and resolutions systematically, Provide regular service performance reports.6. Assist with troubleshooting: Guide customers with product troubleshooting procedures.Develop quick-reference troubleshooting documents.7. Provide retail training: Conduct in-depth product knowledge sessions for retail staff across all retailers primarily in UAE for Leclerc & other TFK brands. Offer ongoing training updates for new products and services.8. Monitor store visits: Perform regular store audits to ensure proper product displays, discuss brand/product level actionable improvement steps.9. Address retail issues: Act promptly on retail concerns, providing resolutions within set timeframes. Escalate unresolved issues to senior management.10. Analyze retailer feedback: Collect feedback through surveys and store visits. Use insights to suggest service or product improvements.11. Manage account communications: Handle all service-related correspondence with retail accounts. Maintain an organized record of communications and agreements.12. Build retail relationships: Establish and nurture long-term relationships with retail partners.Organize quarterly check-ins to align service goals.13. Develop and implement clear, standardized xe2x80x9cRetail Tagsxe2x80x9d to showcase key product features across major retailers. Include essential information such as warranty period, IATA certification,and cabin-approval status for Gear Category to support & push informed purchasing decisions.14. For Leclerc as brand, this will be incredibly important in future going forward for product improvement & development.15. Provide service updates: Share timely updates on new services, warranty policies, and product enhancements. Maintain a retailer update schedule.16. Follow the key account-level route to visit stores A and B regularly, ensuring key stock levels are maintained. Gather retail feedback during visits and promptly communicate insights to management to support timely monthly replenishments and inventory planning.