Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.xc2xb7 Identify opportunities to enhance revenue through upselling and cross-selling of products or services.xc2xb7 Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.xc2xb7 Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.xc2xb7 Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.xc2xb7 Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.xc2xb7 Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.xc2xb7 Maintaining a positive, empathetic, and professional attitude toward customers at all times.xc2xb7 Build sustainable relationships and trust with customer accounts through open and interactive communication.xc2xb7 Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.xc2xb7 Identify and assess customers' needs to achieve satisfactionxc2xb7 Follow communication procedures, guidelines, and policiesxc2xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.xc2xb7 Recognize, document, and alert the team leader of trends in customer calls.xc2xb7 Acknowledging and resolving customer complaints.xc2xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.xc2xb7 Knowing our products inside and out so that you can answer questions.xc2xb7 Keeping records of customer interactions, transactions, comments, and complaints.xc2xb7 Providing feedback on the efficiency of the customer service process.Job Title Customer Service Representative
Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.xc2xb7 Identify opportunities to enhance revenue through upselling and cross-selling of products or services.xc2xb7 Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.xc2xb7 Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.xc2xb7 Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.xc2xb7 Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.xc2xb7 Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.xc2xb7 Maintaining a positive, empathetic, and professional attitude toward customers at all times.xc2xb7 Build sustainable relationships and trust with customer accounts through open and interactive communication.xc2xb7 Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.xc2xb7 Identify and assess customers' needs to achieve satisfactionxc2xb7 Follow communication procedures, guidelines, and policiesxc2xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.xc2xb7 Recognize, document, and alert the team leader of trends in customer calls.xc2xb7 Acknowledging and resolving customer complaints.xc2xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.xc2xb7 Knowing our products inside and out so that you can answer questions.xc2xb7 Keeping records of customer interactions, transactions, comments, and complaints.xc2xb7 Providing feedback on the efficiency of the customer service process.
Post DetailsJob Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description

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