We are seeking a friendly and professional Customer Service Representative to join our team in Dubai. The successful candidate will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and their experiences exceed expectations.Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints or issues with professionalism and efficiency.

• Process orders, forms, and applications accurately.

• Keep records of customer interactions, transactions, and feedback in the CRM system.

• Collaborate with other departments to resolve customer concerns and improve service delivery.

• Identify opportunities to upsell or cross-sell products and services where applicable.

• Maintain a polite and professional demeanor during all customer interactions.

• Assist in preparing reports on customer service metrics and trends.

• Stay updated on product knowledge and company updates to offer the best solutions.

RequirementsQualifications and Skills:

• High school diploma or equivalent; a bachelorxe2x80x99s degree is preferred.

• Proven experience as a Customer Service Representative or in a similar role.

• Proficiency in CRM software and MS Office Suite (Word, Excel, Outlook).

• Strong verbal and written communication skills in English; additional languages (e.g., Arabic, Hindi, Tagalog) are a plus.

• Excellent problem-solving and multitasking abilities.

• Ability to remain calm and professional under pressure.

• Strong attention to detail and organizational skills.

• A customer-focused mindset with a proactive approach to resolving issues.

BenefitsCompensation:

• Competitive salary based on experience and qualifications.

• Benefits include health insurance, annual leave, performance bonuses, and other perks as per UAE labor law.

Estemarat Group