Customer Service Representative

Dubai, United Arab Emirates

Apply Now

Job Description

About the job Customer Service RepresentativeWe are seeking a dedicated and professional Customer Service Representative to join our team in Dubai. As the first point of contact for our customers, you will play a crucial role in providing excellent service, addressing inquiries, and resolving issues efficiently. The ideal candidate is an Emirati national who is customer-focused, has strong communication skills, and is committed to delivering a positive customer experience.Key Responsibilities:

Handle incoming customer inquiries and provide accurate information on products, services, and policies
Resolve customer issues promptly and professionally, ensuring a high level of satisfaction
Maintain records of customer interactions, feedback, and resolutions in the CRM system
Collaborate with other departments to address and resolve complex inquiries or complaints
Assist in customer onboarding, guiding them through service features and best practices
Proactively identify opportunities to enhance the customer experience and streamline service processes
Follow company policies and procedures to ensure compliance in all customer service activities

Requirements:

UAE national with Family Book (required for this role)
Excellent verbal and written communication skills in Arabic and English
Previous experience in customer service or a related field is a plus
Proficient in using Microsoft Office and familiarity with CRM systems is advantageous
Strong problem-solving skills with a customer-centric approach
Ability to handle a high volume of inquiries in a professional manner

Caliberly

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.