Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.\xc2\xb7 Identify opportunities to enhance revenue through upselling and cross-selling of products or services.\xc2\xb7 Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.\xc2\xb7 Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.\xc2\xb7 Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.\xc2\xb7 Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.\xc2\xb7 Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.\xc2\xb7 Maintaining a positive, empathetic, and professional attitude toward customers at all times.\xc2\xb7 Build sustainable relationships and trust with customer accounts through open and interactive communication.\xc2\xb7 Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.\xc2\xb7 Identify and assess customers\' needs to achieve satisfaction\xc2\xb7 Follow communication procedures, guidelines, and policies\xc2\xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.\xc2\xb7 Recognize, document, and alert the team leader of trends in customer calls.\xc2\xb7 Acknowledging and resolving customer complaints.\xc2\xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.\xc2\xb7 Knowing our products inside and out so that you can answer questions.\xc2\xb7 Keeping records of customer interactions, transactions, comments, and complaints.\xc2\xb7 Providing feedback on the efficiency of the customer service process.Job Title Customer Service Representative
Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.\xc2\xb7 Identify opportunities to enhance revenue through upselling and cross-selling of products or services.\xc2\xb7 Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.\xc2\xb7 Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.\xc2\xb7 Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.\xc2\xb7 Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.\xc2\xb7 Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.\xc2\xb7 Maintaining a positive, empathetic, and professional attitude toward customers at all times.\xc2\xb7 Build sustainable relationships and trust with customer accounts through open and interactive communication.\xc2\xb7 Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.\xc2\xb7 Identify and assess customers\' needs to achieve satisfaction\xc2\xb7 Follow communication procedures, guidelines, and policies\xc2\xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.\xc2\xb7 Recognize, document, and alert the team leader of trends in customer calls.\xc2\xb7 Acknowledging and resolving customer complaints.\xc2\xb7 Take the extra mile to engage customers. Respond promptly to customer inquiries.\xc2\xb7 Knowing our products inside and out so that you can answer questions.\xc2\xb7 Keeping records of customer interactions, transactions, comments, and complaints.\xc2\xb7 Providing feedback on the efficiency of the customer service process.
Post DetailsJob Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate\'s Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description

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