Customer Service Representative

Dubai, United Arab Emirates

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Responsibilities:

Client Communication: Respond to inquiries, provide property details, and manage follow-ups.
Transaction Support: Facilitate offers, contracts, and coordination with other parties, ensuring paperwork is accurate.
Customer Relationship Management: Build positive client relationships and address needs and concerns.
Issue Resolution: Resolve client complaints and escalate issues if needed.
Administrative Tasks: Manage client files, prepare documentation, and process reports.
Compliance and Regulation: Ensure adherence to real estate laws and company policies.
Team Collaboration: Work with agents and team members to ensure smooth transactions.
Feedback Collection: Gather client feedback for service improvement.

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