Job Description

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Job Posting: Customer Service Representative

Company: Growhub
Location: United Arab Emirates
Position: Customer Service Representative
Type: Full-Time

About Growhub:

Growhub is a pioneering sustainable agriculture company and online plant store in the UAE. We are dedicated to transforming the way people experience urban farming and gardening, offering innovative solutions and high-quality products to our clients. Our commitment to sustainability and excellence has earned us recognition, including being featured in Forbes Middle East.

:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As the first point of contact for our clients, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all who interact with Growhub. This is a full-time role based in the UAE.

Key Responsibilities:

• Serve as the first point of contact for customers via phone, email, and live chat.
• Provide detailed information about our products, services, and company policies.
• Assist customers with placing orders, tracking shipments, and resolving any issues that arise.
• Handle customer inquiries and complaints in a professional and timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and address any issues promptly.
• Identify opportunities to enhance the customer experience and suggest improvements.
• Stay up-to-date with product knowledge and industry trends.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Previous experience in a customer service role, preferably in retail, agriculture, or online sales.
• Fluency in English is a major requirement ; proficiency in additional languages is a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software, CRM systems, and Microsoft Office.
• A passion for plants, gardening, and sustainable agriculture is a plus.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment.
• Opportunities for professional growth and development.
• The chance to be part of a forward-thinking company making a positive impact on the environment.

How to Apply:

If you are passionate about customer service and eager to join a company dedicated to sustainability and innovation, we would love to hear from you.

Application Deadline: 20/07/2024

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• Customer Service: 1 year (Preferred)

Location:

• Dubai (Required)

Application Deadline: 08/07/2024