Customer Service Representative

Dubai, United Arab Emirates

Job Description

As a Customer Service Representative (CSR) at our office, you will be the primary point of contact for our customers, providing them with assistance, information, and support to ensure a positive experience. You will play a crucial role in representing our company and building strong relationships with our valued customers.
Responsibilities:
  • Respond to customer inquiries and provide accurate information about products/services, pricing, availability, and order status via phone, email, chat, or other communication channels.
  • Assist customers with placing orders, processing returns, and resolving issues or concerns in a timely and professional manner.
  • Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.
  • Maintain a high level of product knowledge to effectively address customer inquiries and provide personalized recommendations or solutions.
  • Process orders, payments, and returns accurately and efficiently using our CRM (Customer Relationship Management) system or other software platforms.
  • Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns.
  • Collaborate with other departments, such as sales, marketing, and logistics, to coordinate customer requests and ensure a seamless customer experience.
  • Keep accurate records of customer interactions, transactions, and inquiries in our CRM system for future reference and analysis.
  • Stay informed about company policies, procedures, and promotions to effectively communicate with customers and provide accurate information.
  • Continuously strive to meet or exceed performance targets, including customer satisfaction metrics, response times, and resolution rates.
Qualifications:
  • High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
  • Previous experience in customer service, call center, or retail environment preferred.
  • Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally.
  • Strong interpersonal skills and a customer-focused approach, with the ability to empathize with customers and resolve issues effectively.
  • Proficiency in using computers and customer service software, including CRM systems and Microsoft Office Suite.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Positive attitude, patience, and resilience in handling challenging situations or difficult customers.
  • Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required by the business.
NOTE: APPLY IF YOU ARE INSIDE UAE.

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Job Detail

  • Job Id
    JD1691729
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned