Customer Service Representative
Dubai, United Arab Emirates
Job Description
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Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide detailed information about our services and assist clients with their needs.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure client satisfaction and timely issue resolution.
- Follow up with clients to ensure their issues are fully resolved and they are satisfied with our services.
- Identify and escalate priority issues to the appropriate departments.
- Stay updated on company services, policies, and procedures to provide accurate information to clients.
- High school diploma or equivalent.
- Proven experience as a customer service representative or in a similar role.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office suite and CRM software.
- Strong problem-solving abilities and attention to detail.
- Friendly and patient demeanor with a customer-focused attitude.
Job Type: Full Time
Job Location: Dubai
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Job Detail
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Job IdJD1682747
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned