Description

Job Summary: Looking for a Customer Service Representative in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Provide exceptional customer service through promptly addressing customer inquiries, complaints as well as requests related to banking services, products and transactions
• Assist customers in navigating various banking channels, including online banking, mobile applications, ATMs as well as other self-service options
• Respond to customer inquiries regarding account balances, transaction history, loan applications, credit cards as well as other banking-related matters
• Process customer requests for account openings, closures, fund transfers as well as other banking transactions accurately and efficiently
• Educate customers on available banking products and services
• Identify and assess customers\' financial needs and recommend appropriate banking solutions to enhance their banking experience
• Resolve customer complaints and issues in a professional and timely manner, escalating complex problems to the relevant departments when necessary
• Maintain accurate and up-to-date customer records in the banking system, ensuring compliance with data protection regulations
• Collaborate with other departments such as loans, investments and fraud prevention to ensure a seamless customer experience across all banking services
• Stay updated with the latest banking policies, procedures as well as regulatory requirements to provide accurate information to customers
• Conduct any other related tasks as may be required

Job Qualifications and Experience

• The applicant must have a business related Degree with at least 2 years of experience as a Customer Service Representative or similar position within the banking industry
• Experience in BPO industry required
• Must have strong knowledge of banking products, services as well as processes
• Good communication skills, with the ability to effectively communicate complex information to customers
• Exceptional problem-solving skills with the ability to handle challenging customer situations with patience and professionalism
• Proficiency in using banking software and customer relationship management (CRM) systems
• Strong attention to detail and accuracy in processing customer requests and maintaining records
• Must have a positive attitude, high level of integrity and commitment to delivering exceptional customer service
• Should be able to work well in a team-oriented environment and collaborate with colleagues from diverse backgrounds

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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