Job Description

Job Overview: A Customer Service & Call Center Agent at a delivery company is responsible for providing excellent support to customers before, during, and after their shipments are handled. The role involves assisting with inquiries, resolving issues, providing information, and ensuring that all customer interactions are handled efficiently, professionally, and with the highest level of satisfaction. Agents are typically the first point of contact for customers and play a critical role in maintaining a positive brand image for the company.

• Key Responsibilities :

Customer Support
Problem Resolution

Order Management

Tracking & Follow-ups

• Key Skills and Qualifications:

Communication Skills : Excellent verbal and written communication skills. Ability to handle calls with clarity, professionalism, and empathy.

Problem-Solving : Strong analytical and problem-solving skills to address customer complaints and resolve issues quickly.

Customer-Centric : Ability to maintain a positive and helpful attitude with customers, ensuring that each interaction is a positive experience.

Time Management : Ability to manage multiple tasks, prioritize customer needs, and handle high call volumes efficiently.

Technical Proficiency : Familiarity with customer service software, CRM systems, and tracking tools. Proficiency in using phone systems, email, and chat platforms.

Attention to Detail : Accuracy in entering customer data, processing orders, and handling customer inquiries.

Patience & Empathy : Ability to listen attentively, understand customer issues, and provide compassionate support.

Multitasking : Ability to handle multiple tasks simultaneously (e.g., answering calls, processing information, updating systems).

Job Type: Full-time

Pay: From AED2,000.00 per month

Experience:

• customer service: 1 year (Preferred)