Job Description

Sofia Garments is a fast growing apparel and uniform manufacturer with an office in Dubai and factory in Ajman and are looking for a competitive E-commerce and Customer Success Executive with 3+ years experience in the garments and merchandising industry to develop field sales strategies and source new clients from the UAE and abroad

Job Summary/Responsibilities

• Continually strive to increase client satisfaction, success and customer service while ensuring clients have a positive experience with Informa at every touch point.
• Oversee chat support and ensure order delivery at the highest standards and within deadline.
• Liaise with internal and external stakeholders to manage campaign delivery as well as work with different teams to find delivery solutions.
• Working with internal stakeholders and collate information to support proposals and insights.
• Develop and maintain customer relationships with key customers.
• Grow and expand the client relationship through an exceptional client experience and by connecting your clients' business strategies to Informa Markets'.
• Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and ensure they achieve full business value and return on investment.
• Producing large and small documentation/guidelines for all package sizes so sponsors are aware of exactly what they are getting, when it's being delivered and what the requirements are from their side.
• Oversee onsite management and execution of all programs and projects, whether personally or through a team of temporary staff.
• Manage as and when needed a team of temporary or support staff for the event.
• Monitor campaign performance during execution and raise red flags if something is not right. Have ideas and possible solutions handy to tackle the challenge efficiently.
• Communicate, communicate, communicate.

Qualifications

Qualities needed for the role

• Proven experience in client success management, project management, sales, relationship management.
• Problem-solving attitude.
• Aptitude for fostering positive relationships.
• Customer-oriented mind-set.
• Well organised and detail orientated in order to be results focused.
• Excellent written and oral communication skills.
• Desire to work in a fast-paced entrepreneurial environment.
• Strong organization skills and ability to collaborate with others.
• Experience working with leading multinational companies and clients.
• Understanding of client success challenges and how they affect strategic plans.
• Excellent managing internal stakeholder relationships.
• Team player with the ability to thrive in a team environment with evolving task priorities.
• Strategic thinker who is able to generate ideas and deliver results.
• Effective multi-tasking, time management and prioritising skills.
• Passionate about client success, relationship building and global events.

Additional Information

Skills required

• Experience of working in a busy office environment and juggling multiple requests.
• Strong attention to detail.
• Experience in aggregating information from a variety of sources and putting together reports and documents.
• Positive, proactive attitude - able to identify what needs to be done, and tackle it energetically and tenaciously.
• Strong and clear communicator, comfortable communicating in writing and verbally with many different people in different job functions and different levels.
• Able to work in a busy, dynamic and ever-changing environment.
• Highly driven and self-motivated.
• Computer literate and proficient in the use of commonly used business software.
• Effective verbal and written English communication skills.
• Strong interpersonal skills.
• Attention to detail.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

• E-commerce Chat Support: 3 years (Required)

Language:

• English fluently (Required)