Job Description

Roles and Responsibilities Key Accountabilities : Operations

Manage and follow-up enquiries (general product info, proforma invoice/letter of credit, sample requests, product availability) Receive and process orders and manage the order-to-cash process Prepare a full set of shipping documents Be the first contact in case of emergency or complaint Manage correction processes (goods return, credit/debit note requests) and other returns Coordinate with business units and work as a team with supply chain, finance, credit, etc. Establish working relationships within Borouge Proactively identify, propose, and implement improvements to systems & processes to achieve quality and efficiency

Customer

Identify customer needs and resolve immediate issues or escalate to a higher level of authority Maintain an ongoing relationship with key customers Coordinate specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information

Interfaces

Serve as a communication link between customers and other departments Report pertinent information to the immediate supervisor as requested or according to an established schedule Compile information as necessary or as directed and provide data as needed Cooperate with, participate in, and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company's compliance with all regulatory requirements Desired Candidate Profile Minimum Diploma up to Bachelor Degree Fresh graduates with a Bachelor in Supply Chain or related fields are welcome to apply. Minimum 3 years of relevant experience in customer service/order fulfillment Good spoken/written communication skills in English Experience in servicing the Asia Pacific region Knowledge and understanding of transportation modes (air/sea), the freight forwarder industry, export documentation, government regulations, and export control requirements Experience with Letter of Credits, reading and execution of documents to banks Good understanding of manufacturing scheduling and lead times Concern for order quality accuracy Excellent SAP and spreadsheet/document software interfacing skills Good planning, analytical, interpersonal skills and enjoy challenges Team player with a customer orientation Able to work in a multi-cultural team environment Cultural awareness of the countries served #J-18808-Ljbffr