Job Description

Client Care Coordinator

Job description

Our mission is to provide a first-class real estate buying and selling experience for all our clients, and we are seeking an Arabic speaker administrative assistant who is dedicated to helping us reach our objectives by supporting the team and our clients. The ideal candidate will have experience in helpline, although we are happy to provide in-depth training for a highly motivated candidate. There are advancement opportunities for someone who desires additional growth.

If this attracts your interest, we highly encourage you to Join us in shaping the future of real estate At RE/MAX Smart Concept and apply at RE/MAX Smart Concept to HR@remax-sc.com , we're not just selling homes; we're building careers.

Responsibilities:

• Provide concierge-level customer service to vendors and customers to improve customer satisfaction ratings.
• Support agents, clients, and other parties with information, and regularly follow up on listing and transaction management.
• Build and manage all systems for sellers, buyers, client database management, lead generation tracking, lead follow-up, and office administration.
• Perform administrative tasks such as participating in daily meetings, reviewing schedules, preparing agendas, speaking with customers, answering phones, taking minutes, etc.
• Grow our brand through social media, website management, marketing material creation and distribution, and events.

Qualifications & Skills:

• Excellent customer service, time management, organization, and communication skills.
• Experience in the real estate industry and portals (Bayut, Dubizzle & Property finder) is a plus.
• Able to learn new software programs quickly and troubleshoot common issues -CRM System and Bitrix CRM is a plus.
• This position requires some evening and weekend work.
• Proficiency in English is essential, and knowledge of additional languages is considered advantageous.
• Minimum 2 years of experience.

Job Type: Full-time

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center, Customer Service: 2 years (Required)

Language:

• Arabic (Required)
• English (Required)

Location:

• Abu Dhabi

Job Type: Full-time