Customer Service Job in Right Selction and General Contracting Transport LLC

Customer Service

Ras al-Khaimah, RK, AE, United Arab Emirates

Right Selction and General Contracting Transport LLC

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Job Description

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.

Requirements and skills:

• Strong listening, communicating, and customer service skills.
• Ability to multitask and provide effective solutions.
• Works well with others and helps foster a supportive work environment.
• Knowledge of our company's market, industry, and products.
• Comfortable problem solving while also creating an enjoyable experience for our customers.
• Able to document customer service calls efficiently and with detail.
• Knows how to ease conflict and provide the appropriate resolutions.
• Completes tasks on time and can prioritize work.

Job Type: Full-time

Experience:

• customer service: 2 years (Required)

Application Deadline: 20/12/2024