Job Description

We are seeking a dedicated, customer-focused individual to join our team as a Customer Service Officer. This role is pivotal in providing top-notch support and service excellence to our esteemed clientele.


Key Responsibilities
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• Act as the first point of contact for customer inquiries via phone, email, and live chat.
• Provide accurate information regarding our products and services.
• Resolve customer issues promptly and efficiently, escalating to appropriate teams as necessary.
• Maintain and update customer records in the customer service database.
• Assist in the development and implementation of customer service improvements.
• Collect and analyze customer feedback to contribute to process enhancements.

### Qualifications and Experience


• Previous experience in a customer service or support role is highly desirable.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as in a team environment.
• Proficiency in using MS Office Suite and customer service software.
• Familiarity with the digital and creative industries is a plus.

#### Core Competencies


• Customer Satisfaction Focus: Demonstrate a commitment to providing quality service.
• Communication Skills: Articulate ideas and information clearly and concisely.
• Teamwork: Effectively collaborate with colleagues to meet shared goals.
• Adaptability: Adjust to new conditions and challenges positively.
• Empathy: Recognise and understand customers' emotions and perspectives.

##### Benefits


• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Access to our vibrant and creative community and resources.
• Supportive and dynamic work environment.

###### About Us



MAKE is a hub of creativity and innovation, a place where entrepreneurship and experimentation meet. We boast a diverse community ranging from designers and artists to DIY enthusiasts and hobbyists. Our mission is to nurture and inspire creativity, offering a space where ideas can come to life.



If you are an enthusiastic professional eager to deliver exceptional customer service, we encourage you to apply.



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