Customer Service Officer
Job Description
Customer Service Officer
Role: Customer Service Officer
Location: Dubai - Emaar Business Park
Role Purpose:
Deliver Excellent customer service in accordance with agreed standards
Key Accountabilities of the role
• Responsible to close customer complaints and ensure that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver right levels of service skills support & coach other colleagues
• Participate in regular review and development meeting with key stakeholders
• Ensure compliance with bank policies
Specialist Skills / Technical Knowledge Required for this role:
• Customer service skills in order to resolve customer complaints
• Display flexibility in dealing with clients and other team members
• Good problem solving skills
• Excellent communication skills
• Excellent Decision-making skills
Previous experience required (if any):
• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process, procedures and internal systems
This role is for UAE Nationals Only.
Job ID 300002226759538
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Job Detail
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Job IdJD1706894
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned