Customer Service Officer
Dubai, United Arab Emirates
Job Description
and RequirementsWe are seeking a Customer Service Representative who is fluent in Arabic and English to join our team. The ideal candidate will provide excellent customer service and support in Arabic to our valued customers.Responsibilities: * Respond to customer inquiries via phone, email, and live chat in Arabic/English promptly and professionally.
- Provide accurate information about products, services, and company policies to customers in Arabic.
- Assist customers with placing orders, processing returns, and resolving product or service-related issues in Arabic.
- Collaborate with other departments to resolve complex customer issues and escalate unresolved matters as necessary.
- Keep detailed records of customer interactions and transactions in Arabic using our CRM system.
- Continuously improve customer service processes and procedures to enhance the overall customer experience.
- Stay up-to-date on product knowledge, company updates, and industry trends to better assist customers in Arabic.
- Previous experience in a customer service role preferred but not required.
- Excellent communication skills, both verbal and written, in Arabic.
- Strong problem-solving abilities and a desire to help customers in Arabic.
- Ability to work efficiently in a fast-paced environment and multitask effectively.
- Proficiency in using computers and familiarity with CRM software.
- Positive attitude, empathy, and patience when dealing with customers.
Akhtaboot
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Job Detail
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Job IdJD1674904
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned