Job Description

Description du poste
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The Customer Service Manager responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding. The Manager will manage and track approved customer request for quote, orders and billing, as well as, work closely with Customer Support, Operations and Program Management organization at the OEM, to address and resolve any order issues. This job reports directly to the Safran Cabin Front Office manager in France and functionally to one in Germany.


• Ensure the team processes internal and external customer purchase orders and requests, in a timely manner
• Review customer orders - EDI, web portal based, e-mail, for accuracy
• Take an active role in identifying and resolving any order issues
• Understand all aspects of the Order Management process
• Provide Order Processors with training and guidance; assist co-workers with resolutions of issues on orders.
• Develop, document, existing and new processes/procedures
• Partner with Sales, Operations, Quality & Finance to streamline interconnecting processes impacting Order Management
• Maintain the company's order processing manual
• Review daily order deck to ensure order accuracy
• Monitor Order Processing productivity and SOM activity through Order Management
• Ensure team can effectively resolve customer issues/concerns
• Respond to customer escalated inquiries and requests
• Develop and maintain excellent relationship with customers, both internal and external
• Manage customer's backlog order and customers' billing process
• Maintain working knowledge of M3 and SAP products and order processes
• Perform other ad hoc duties as assigned
• Manage department's schedule to attend shipping/production needs
• Track and make sure billing and invoice reach to customer successfully
• Assist with billing dispute if needed
• Work with Operations and Program Management team to reduce errors, double activities and inefficiency.
• Customarily and regularly directs the work of two or more employees
• Responsible for hiring, termination and the advancement/promotion of employees
• Customarily and regularly exercises discretion and independent judgment
Exigences du poste
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Problem-solving, well organized, detailed oriented and accurate, excellent written and verbal communication skills. Advanced skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.




Safran est un groupe international de haute technologie operant dans les domaines de l'aeronautique (propulsion, equipements et interieurs), de l'espace et de la defense. Sa mission : contribuer durablement a un monde plus sur, ou le transport aerien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implante sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europeen sur ses marches. Safran s'engage dans des programmes de recherche et developpement qui preservent les priorites environnementales de sa feuille de route d'innovation technologique.


Safran est la 1ere entreprise du secteur aeronautique et defense du classement World's Best Companies 2023 du magazine TIME.




Safran Aerosystems concoit des solutions de haute technologie qui optimisent la performance des aeronefs et la securite des vols. Numero 1 mondial des systemes d'evacuation d'urgence et des systemes oxygene pour l'equipage, Safran Aerosystems est egalement un acteur majeur des systemes carburant et fluides.



BAC+3, BAC+4


Superieure a 3 ansThis job has been sourced from an external job board.


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