Customer Service Manager
Dubai, United Arab Emirates
Job Description
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Primary objective of this position:
Build customer service function and making sure that the Customer Service function supports setup of the new Yale ME organization and grow sales in the region
Main Duties & Accountabilities:
\xef\x82\xb7 Ensuring Customer satisfaction
\xef\x82\xb7 Enhance good level of response time between customers and internal departments.
\xef\x82\xb7 Taking care of certification in different levels
\xef\x82\xb7 Full analyse of sales and purchasing cost numbers.
\xef\x82\xb7 Ensuring that all customer orders are registered and confirmed within agreed frames.
\xef\x82\xb7 Follow up on customer orders ensuring these are delivered according to the company\xe2\x80\x99s promises to customers.
\xef\x82\xb7 Ensure that all required export documents are issued.
\xef\x82\xb7 Develop customer service procedures, policies, and charts
\xef\x82\xb7 Ensuring smooth handling of customer orders.
\xef\x82\xb7 Co-ordinating shipments from overseas suppliers
\xef\x82\xb7 Closely working together with distribution making sure shipments are packed according to destination\xe2\x80\x99s customs authorities\xe2\x80\x99 requirements.
\xef\x82\xb7 Delivering inputs to ERP system ensuring seamless flow in customer service
\xef\x82\xb7 Updating customer pricelists in ERP system
\xef\x82\xb7 Ensuring ERP is always kept up to date with all customer data
\xef\x82\xb7 Ensuring Customer satisfaction
\xef\x82\xb7 Enhance good level of response time between customers and internal departments.
\xef\x82\xb7 Taking care of certification in different levels
\xef\x82\xb7 Full analyse of sales and purchasing cost numbers.
\xef\x82\xb7 Ensuring that all customer orders are registered and confirmed within agreed frames.
\xef\x82\xb7 Follow up on customer orders ensuring these are delivered according to the company\xe2\x80\x99s promises to customers.
\xef\x82\xb7 Ensure that all required export documents are issued.
\xef\x82\xb7 Develop customer service procedures, policies, and charts
\xef\x82\xb7 Ensuring smooth handling of customer orders.
\xef\x82\xb7 Co-ordinating shipments from overseas suppliers
\xef\x82\xb7 Closely working together with distribution making sure shipments are packed according to destination\xe2\x80\x99s customs authorities\xe2\x80\x99 requirements.
\xef\x82\xb7 Delivering inputs to ERP system ensuring seamless flow in customer service
\xef\x82\xb7 Updating customer pricelists in ERP system
\xef\x82\xb7 Ensuring ERP is always kept up to date with all customer data
Education / Qualifications:
Essential
Essential
\xef\x82\xa7 Minimum 5 years\xe2\x80\x99 experience with customer service functions or similar
\xef\x82\xa7 Minimum 2 years\xe2\x80\x99 experience with Drop Shipments overseas.
\xef\x82\xa7 Experience in working with ERP systems, preferably in MS Navision or Axapta
\xef\x82\xa7 Extensive experience in working with Microsoft Office software\xe2\x80\x99s
\xef\x82\xa7 Ability to handle customers with a smile via both verbal and written communication
\xef\x82\xa7 Experience of working across different markets and cultures
Desirable
\xef\x82\xa7 International outlook with exposure to working across several markets
\xef\x82\xa7 Experience of working in a branded business
\xef\x82\xa7 Experience of working in consumer facing branded businesses either in FMCG or Consumer Durables
Generic competencies:
\xef\x82\xb7 Fluent in English, Arabic is an advantage
\xef\x82\xb7 Basic knowledge of Middle East cultures
\xef\x82\xb7 Teamwork
\xef\x82\xb7 Customer orientation
\xef\x82\xb7 Problem Solving
\xef\x82\xb7 Continuous Improvement
\xef\x82\xb7 Planning and Organisation
\xef\x82\xb7 Ambitious
\xef\x82\xb7 Desire to succeed
Functional Competencies:
\xef\x82\xb7 Must have energy, enthusiasm and commitment and capable of making an impact in the short term.
\xef\x82\xb7 Capable of taking responsibility, showing initiative, creativity and working in a small team.
\xef\x82\xb7 Excellent communication skills and \xe2\x80\x98can do\xe2\x80\x99 attitude.
\xef\x82\xb7 Must be able to persuade, influence and motivate people at all levels
Personal characteristics :
\xef\x82\xb7 Ability to work in a team
\xef\x82\xb7 Positive and professional attitude
\xef\x82\xb7 Able to work to tight deadlines & manage numerous priorities Willingness to \xe2\x80\x98roll up sleeves\xe2\x80\x99 and get stuck in
\xef\x82\xa7 International outlook with exposure to working across several markets
\xef\x82\xa7 Experience of working in a branded business
\xef\x82\xa7 Experience of working in consumer facing branded businesses either in FMCG or Consumer Durables
Generic competencies:
\xef\x82\xb7 Fluent in English, Arabic is an advantage
\xef\x82\xb7 Basic knowledge of Middle East cultures
\xef\x82\xb7 Teamwork
\xef\x82\xb7 Customer orientation
\xef\x82\xb7 Problem Solving
\xef\x82\xb7 Continuous Improvement
\xef\x82\xb7 Planning and Organisation
\xef\x82\xb7 Ambitious
\xef\x82\xb7 Desire to succeed
Functional Competencies:
\xef\x82\xb7 Must have energy, enthusiasm and commitment and capable of making an impact in the short term.
\xef\x82\xb7 Capable of taking responsibility, showing initiative, creativity and working in a small team.
\xef\x82\xb7 Excellent communication skills and \xe2\x80\x98can do\xe2\x80\x99 attitude.
\xef\x82\xb7 Must be able to persuade, influence and motivate people at all levels
Personal characteristics :
\xef\x82\xb7 Ability to work in a team
\xef\x82\xb7 Positive and professional attitude
\xef\x82\xb7 Able to work to tight deadlines & manage numerous priorities Willingness to \xe2\x80\x98roll up sleeves\xe2\x80\x99 and get stuck in
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces \xe2\x80\x93 physical and virtual \xe2\x80\x93 safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces \xe2\x80\x93 physical and virtual \xe2\x80\x93 safer, more secure, and easier to access.
As an employer, we value results \xe2\x80\x93 not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions \xe2\x80\x93 supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it\xe2\x80\x99s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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Job Detail
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Job IdJD1673526
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned