With a passion for lifeJoin our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.Are you looking for an inspiring career? You just found it.Position Title: Customer Service & Logistics Executive Roles & Responsibilities: Customer PO order Entry via SAP Factory PO creation Margin Calculation and Margin approval To check every PO if in compliance with Getinge standards Sending order confirmation to customers Shipping documents preparation and submission to customer. If required, shipping of original documents via DHL. LC documents preparation Orders Invoicing Coordination with forwarder for shipment Accurate backlog update Backlog/Invoicing performance regular update Monthly reporting and presentation of Individual KPI Answering request of customers (Price or HS Codes) Arrangment of Local Shipment Receving Local Shipment to storage area PO to facotry as per configuration Regular update of Export declarations for UAE shipments Regular factory calls for planning of orders Regular customer calls for open issues Support Sales team Support Service team RMA / Returens FSCA /Returns/credit notes Follow up for the Bill & Hold Resolving IDOC issues in SAP Preparation of Proforma invoices/ Quotations Follow up with factories for credit notes of return shipments Compute prices, discounts, fee for service and shipping charges Handle and resolve queries raised by customers, sales team or finance team Sending monthly Open Orders report to customersPerform regular update of below files:
WIP File
Escalation file
TO DO List
Customer complaints tracker
Factory complaints tracker
Tracking sheet/ order log
LC tracker
Regulatory issues
Escalation File
Orders Not in SAP
Orders Awaiting Pickup
FSCA File
About usWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.