Job Description

The incumbent is primarily responsible to support the Customer Relationship Managers (CRMs) in managing and servicing Bank account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises. Essential Duties & Responsibilities by Dimensions: Ensure complete support to their respective CRMs in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition Customer (Internal & External): Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by Bank. . Internal (Processes, Products, Regulatory): Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies. Legal, Regulatory and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, the Bank Country Compliance manual; Group Compliance Policies and Procedures (Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).