Customer Service Executive Italian Speaking
Job Description
Key Responsibilities:
• Respond to customer inquiries promptly through various channels (phone, email, chat, social media).
• Provide accurate, valid, and complete information by using the right methods/tools.
• Manage large amounts of incoming calls and emails.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Stay updated on product or service information, system changes, and company policies.
• Offer information about the company's products or services and guide customers on their use.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers and provide superior customer service.
• Identify and report product/service improvement opportunities to management.
• Work collaboratively with other team members to ensure high-quality customer service.
• Participate in team meetings and training sessions to improve knowledge and performance.
Job Type: Full-time
Pay: AED7,000.00 per month
Application Question(s):
• Can you join immediately if selected
Experience:
• customer service: 1 year (Preferred)
Language:
• Italian (Preferred)
• English (Preferred)
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Job Detail
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Job IdJD1705242
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, AZ, AE, United Arab Emirates
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EducationNot mentioned