Job Description

About us



At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more!



We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us?



We are seeking to recruit a customer service executive, with experience within the logistics domain handling pharmaceutical clients.



About the job

Create documents required for export or import of goods. Documents such as commercial invoice, packing list, load list, etc.

Assist with customer inquiries on export or import procedures.

Communicate with freight forwarders, customs brokers and other transportation providers to ensure that shipments are delivered / collected on time ; proactively highlight customs and shipment issues.

Maintain records of all import and export transactions, track shipments and prepare reports.

Update shipment related information into SAP system.

Ensure proper customs documentation is used for import and export shipments. Track relevant BOE and claim numbers through Dubai trade for compliance.

Monitor product damages and insurance procedures.

Monitor special cargo requirements like temperature control, DG and demo cargo.

Assess freight forwarder/transporter performance.

Provide necessary reports to the management as required.

About you

Prior experience required within the customer service, pharma and the logistics industry (2-5 years).

Experience handling air, road and sea shipments.

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the quality policy and all other documented quality processes and procedures.

Requires basic conceptual and technical knowledge of theories, practices and procedures within own job function.

No supervisory responsibility; accountable for own contributions and meeting objectives with guidance more senior level roles/manager.

Contributions are usually limited to task-related activities; works within standardized procedures and practices to achieve objectives and meet deadlines.

Compiles and organizes data/ information to support discussions and inform decision making.

About our specials

Hellmann is a German multinational organization, that values culture and actively engages in a variety of initiatives planned on a quarterly basis.

About our benefits

Team Building



Monthly team activities to bring the team together and support charities



Supportive Work Culture



Work in a safe, multi-cultural, inclusive environment where everyone is respected



Development



We always look internally before advertising externally for open positions within the company



Flexible working conditions



We have a flexible work - life balance scheme



About the next steps



If you are excited by this fantastic opportunity and have what it takes to excel within this business, APPLY NOW!



Hellmann Worldwide Logistics is an equal opportunity employer.