ResponsibilitiesHandle customer inquiries via phone, email, chat, or social media.Provide accurate information about products and services.Resolve customer complaints efficiently and professionally.Process orders, returns, and refunds as needed.Maintain records of customer interactions and transactions.Escalate complex issues to the appropriate department.Follow up with customers to ensure their concerns are resolved.Work closely with other teams to improve customer experience.Required SkillsPrevious experience in customer service or a related role is a plus.Excellent communication and interpersonal skills.Ability to handle difficult customers with patience and professionalism.Strong problem-solving and multitasking abilities.Proficiency in using CRM software and Microsoft Office.