Bell is seeking a Customer Service Engineer (CSE), based remotely in the UAE, to support Bell customers in the UAE and EMEA region.The individual selected for this role will deliver world-class technical support to Bell aircraft owners in the region.This individual is a direct link for the customer to Bell support including technical assistance, aircraft operational guidance, logistical assistance, and sales support.Job Responsibilities:xc2xb7 Responsible to represent Bell to our customers throughout the world.xc2xb7 To develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.Technical Support:xc2xb7 Consults on customer technical issues to maintain, repair, and upgrade aircraft.xc2xb7 Provides hands-on maintenance for Bell aircraft during company-sponsored demonstrations and showsxc2xb7 Conducts expert troubleshooting to minimize aircraft down time and thrill our customersxc2xb7 Conducts maintenance and sign-off of Bell-owned aircraft maintenance activities.xc2xb7 Develops and conducts formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors)Sales/Aftersales Support:xc2xb7 Consults the customer on appropriate spare parts and volumes to purchasexc2xb7 Establishes relationship between aircraft salesperson and customers, which results in aircraft sales, as well as aftermarket support and servicesxc2xb7 Acts as technical expert to assist salesperson conducting sales demonstration in the field.xc2xb7 Provides sales supportAdministrative Support:xc2xb7 Interfaces with customers on warranty-related matters to ensure warranty policy and guidelines are being followedxc2xb7 Acts as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and servicesxc2xb7 Assists with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as neededxc2xb7 Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business developmentQualificationsQualifications:xc2xb7 This position is remotely located and operated independently of direct supervision for decision-making and day-to-day activitiesxc2xb7 This role requires to be on-call 24 hours a day based on the needs of customers for aircraft maintenance and supportxc2xb7 At least 50% travel is requiredxc2xb7 At least 10 years of hands-on helicopter maintenance experience.5 of which is with Bell helicopters.xc2xb7 Hold a regulatory body certification such as an FAA Airframe and Powerplant license.xc2xb7 Candidate must read, write, and speak English fluentlyxc2xb7 Must be able to travel with short notice and on weekends as needed.xc2xb7 Must be able to be on-call 24 hours a day including weekends, as the goal is to support aircraft on ground (AOG).xc2xb7 Must live or be able to relocate to the UAExc2xb7 Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction. Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.Physical Requirements:Must be physically capable to work on and around aircraft in demanding environments. Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.This role requires extensive travel to support the assigned territory.