Job Description

The Role

• Serve as the first point of contact for customer inquiries, providing timely and accurate information about the products and services. - Manage incoming phone calls, emails, and messages from customers, resolving inquiries or directing them to the appropriate departments. - Assist customers with pre-sales queries, including product information, pricing, availability, and delivery options. - Liaise with external vendors and internal teams in logistics, to ensure seamless product delivery and resolve any pre-sales coordination issues. - Handle after-sales support, addressing customer complaints and working with relevant teams to ensure customer satisfaction. - Process and track customer orders, ensuring that deliveries are scheduled and executed as planned. - Maintain detailed records of customer interactions, transactions, and feedback using the company's CRM or other systems. - Support administrative tasks such as filing, preparing reports, and updating customer databases. - Assist with coordinating product returns, exchanges, or refunds, and follow up with customers to ensure issues are resolved. - Collaborate with the marketing team to share customer feedback that can be used to improve products or services. - Assist with ad hoc administrative tasks as required by the team.


Requirements

• Language Skills: Fluency in English is essential. - Experience: 3-4 years of experience in customer service, complaint resolution, logistics coordination or handling after-sales support. - Customer-Focused: Strong interpersonal and communication skills with a focus on delivering exceptional customer service. - Administrative Skills: Strong organizational and multitasking abilities, with experience in handling both customer inquiries and administrative duties. - Problem Solving: Ability to handle customer complaints with patience and tact, and find creative solutions to resolve issues. - Tech-Savvy: Proficiency in MS Office (Word, Excel) and experience using customer service software, CRM systems, or other relevant tools. - Attention to Detail: Ability to accurately record information and follow up on customer requests.


About the company

Linkco is a bespoke HR consultancy based in Dubai, UAE providing personalized HR solutions to clients across the GCC and wider Middle East Region.