Customer Service Director

Dubai, United Arab Emirates

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DUTIES AND RESPONSIBILITIES:

Improving customer service experience, creating engaged customers, and facilitating organic growth.
Taking ownership of customers\' issues and following problems through to resolution.
Setting a clear mission and deploying strategies focused towards that mission.
Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
Keep accurate records and document customer service actions and discussions.
Analyze statistics and compile accurate reports.
Coordinate with department heads / HODs to ensure seamless service delivery that meets patients\' and stakeholders\' needs and expectations.
Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.

QUALIFICATION AND SKILLS:

Proven working experience as a Customer Service Director, Hotel Management, at least ten years.
Experience in providing customer service support.
Excellent knowledge of management methods and techniques.
Proficiency in English and Arabic.
Awareness of the industry\'s latest technology trends and applications.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation.
BS degree in Business Administration or related field.

Job Type: Full-time Pay: AED20,000.00 - AED35,000.00 per month Application Question(s):