Job Description

The job expertise of a Customer Service Coordinator (CSC- Russian Speaker) involves a combination of skills and competencies to effectively handle customer interactions and provide satisfactory solutions. Here are some key areas of expertise for a CSR:

Job Expertise & Advantage :

Product/Service Knowledge

Problem Solving

Patience and Empathy

Conflict Resolution

Adaptability and Flexibility

Knowledge of Company Policies

Job Responsibilities:

? Customer Assistance: Responding to customer inquiries and providing information about products, services, or company policies. You will handle a variety of channels, such as phone calls, emails, live chat, or social media.

? Issue Resolution: Identifying and resolving customer problems, complaints, or technical difficulties. This involves active listening, troubleshooting, and finding appropriate solutions to ensure customer satisfaction.

? Order Processing: Assisting customers with placing orders, tracking shipments, processing returns, or handling billing inquiries. You may work with various internal departments to ensure smooth order management.

? Product Knowledge: Developing a deep understanding of the company's products or services to address customer questions accurately. You will stay updated on product features, specifications, pricing, and promotions.

? Customer Relationship Management: Building rapport and fostering positive relationships with customers. You will strive to understand their needs, offer personalized assistance, and provide exceptional service to enhance customer loyalty.

? Documentation and Record-Keeping: Maintaining accurate and detailed records of customer interactions, inquiries, and complaints in a CRM system. This allows for easy reference and provides insights for improving customer service processes.

? Escalation Handling: Identifying situations that require additional attention or expertise and escalating them to the appropriate supervisor or department. You may collaborate with other teams to resolve complex issues efficiently.

? Proactive Communication: Reaching out to customers with relevant updates, proactive support, or follow-ups to ensure their needs are met. This may include notifying them of promotions, product releases, or addressing potential concerns.

? Team Collaboration: Collaborating with other members of the customer service team, as well as cross-functional departments, to share knowledge, gather insights, and improve overall customer service processes.

? Continuous Improvement: Identifying opportunities to enhance the customer experience and suggesting improvements to existing processes, policies, or product offerings. Your feedback can contribute to refining customer service strategies

Skillset:

? Time Management skills

? Knowledge of CRM tools, Google AdWords, and online analytics.

? Understanding of advanced marketing principles.

? Proficient in MS Office and CRM software/Application.

? Knowledge of modern marketing techniques

Experience:

? Minimum 1 or 2 years of Experience in the same field in UAE or Home country

? Experience in Manufacturing & International Sales, Product distribution and export market job background is preferred

Job Types: Full-time, Permanent

Language : English & Russian

((Monday - Friday (8AM-6PM))

Experience -Area.

• Corporate Customer Service:
• FMCG Production Knowledge.
• B 2 B Sales & Management

Job Types: Full-time, Permanent

Pay: From AED5,000.00 per month

Application Deadline: 09/08/2024